Australian Genre Publishing

Frequently Asked Questions - Website

Getting the message: Unable to send e-mail. Contact the site administrator if the problem persists site particularly in the order confirmation phase.

We're aware of this error and have reported to our system managers who are looking for the cause at the moment. We apologise for any inconvenience - but you should be able to confirm any order details by using the My Account > My Orders link.

I had an account on your site but I can't seem to login or reset my password.

I can't login and I don't know what my password is.

If you have purchased ebooks etc from this site, you will have created a user account along the way. If you can't login the FIRST thing to do is reset your password.

Go to:

http://www.clandestinepress.com.au/user

and use the Request New Password tab

(Use your email address if you're unsure of your username).

You'll receive an email from the site with a reset link in it.

If you don't receive the email - check your spam folders.